Training | Central State Community Services Michigan

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1. There are separate Notices of privacy Practices for Behavioral Health, and staff may share information for Treatment, Payment, and Health Care Coordination in Behavioral Health and Treatment, Payment and Healthcare Operations for the GCHC: *

True
False

2. Three examples of bad practices and things to avoid are, 1. Overlapping Authorizations or more than one Authorization in place; 2. Copy/Pasting in documents, especially IPOS and progress notes; and 3. Inappropriate/Overuse of IND-14 *

True
False

3. Identifying that your provider has received an overpayment but failing to repay that overpayment amount within 60 days of quantifying the amount violates the Whistleblower Protection Act: *

True
False

4. For services that are time-specific according to the procedure code billed, providers must indicate in the medical record the actual begin time and end time of the particular service: *

True
False

5. 42 CFR Part 2- Confidentiality of Alcohol and Drug Abuse Patient Records allows staff to acknowledge an individual as a recipient of services: *

True
False

6. After reporting a compliance issue to the compliance office, you must document the report in the patient record: *

True
False

7. Behavioral health providers can never share client records without permission: *

True
False

8. All of the following concerns must be reported: Inappropriate interactions between consumers and staff; billing for services not provided; a fired employee who is disgruntled with the employer; any irregular, suspicious, inaccurate, or inconsistent activity: *

True
False

9. The State investigateive unit solicits, receives, and investigates compliants related to fraud, abuse, waste is called the Michigan Office of Inspector General (OIG): *

True
False

10. Telehealth can be provided by phone, and service provision can include only text messaging: *

True
False

Name

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1. The person centered planning process takes place a minimum of once a year: *

True
False

2. During the pre-planning meeting, it is established who will be invited to the person centered planning meeting: *

True
False

3. Children have a say in how their treatment plan is ran. However, parents/legal guardians have the final say: *

True
False

4. Individuals living in residential settings cannot participate in the person centered planning process: *

True
False

5. There must be evidence in annual forms, progress notes, etc. that the person centered planning process is taking place: *

True
False

Name

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1. Chronic Trauma results from a single traumatic event that is devastating enough to have long-lasting effects: *

True
False

2. The PowerPoint mentions a consumer may become re-traumatized if you limit participation of the client in treatment decisions and planning processes: *

True
False

3. Adverse childhood experiences such as abuse, neglect, and household dysfunction have been linked to chronic health conditions and early death: *

True
False

4. Everyone that experiences a traumatic event has awareness that they have been traumatized: *

True
False

5. The De-Escalation Preferences Form asks about PTSD and provides treatment options on where to seek help: *

True
False

Name

First Name *

Last Name *

Date *

Location *

1. You should never transfer an individual to Customer Services if you do not have an answer to a question posed: *

True
False

2. Consumers should always be treated with dignity and respect: *

True
False

3. It is only enviornmental Services responsibility to make sure the environment is clean: *

True
False

4. Customer Services receives upwards of 2500 calls per month: *

True
False

5. It is our job to educate people to combat stigma here at GHS: *

True
False

Message

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Date *

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1. Implicit Bias has nothing to do with Cultural Competence: *

True
False

2. There is no difference between Cultural Competence and Cultural Humility: *

True
False

3. You have a responsibility to promote Cultural Humilty in your agency: *

True
False

4. How you view someone and their culture, lays a part in how you treat them: *

True
False

5. Self-reflection is an important tool in attaining Cultural Humility: *

True
False

Name

First Name *

Last Name *

Date *

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1. Identifying LEP persons who are in need of language assistance is listed as one of the elements of an effective LEP policy means identifying individuals who are in need: *

True
False

2. Interpreting services are provided at no cost to the consumer: *

True
False

3. GHS often utilizes bilingual staff for oral interpretation: *

True
False

4. The Voices for Health staff can assist in identifying the language of consumers if GHS staff are uncertain of the language they are speaking: *

True
False

5. Sign language interpreter requests go to interpreterrequests@genhs.org *

True
False

Comment

2023 GHS Recipient Rights Test

First Name *

Last Name *

Date / Time *

Location: *

1. Abuse class 3 is the use of language or other means of communication by an employee to a recipient that is degrading, threatening, or sexually harassing. *

True
False

2. Access to confidential information is limited to those staff who have a need to know that specific information to perform their assigned job duties. Access to recipient information is NOT permissible simply because a staff person works at the agency/provider agency. *

True
False

3. According to agency policy, the definition of harassment related to recipient rights activities includes words, gestures, or actions which attempt to inappropriately influence those involved or who may be involved in recipient rights activities. *

True
False

4. Allegations of abuse and neglect must be reported to BOTH the Office of Recipient Rights and your supervisor: *

True
False

5. Allegations of abuse and neglect must be verbally reported IMMEDIATELY: *

True
False

6. Failure to comply with a standard of care, which places or could place a recipient at risk of physical harm, is a form of neglect: *

True
False

7. Failure to report alleged, apparent or suspected abuse or neglect is considered neglect in itself: *

True
False

8. Limitations on recipient rights must be justified for appropriate reasons in the plan of service, with documentation of attempts that were made to avoid the limitations, and steps that will be taken to remove them: *

True
False

9. Recipients and their family members have the right to be treated with respect: *

True
False

10. Sexual contact between an employee and a recipient for whom that employee provides direct services is considered Sexual Abuse: *

True
False

Phone

First Name *

Last Name *

Date *

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1. I should duplicate the critical incident report for the clinical record: *

True
False

2. I should never indicate in the clinical record that I completed a critical report: *

True
False

3. Law enforcement contacts are only reportable when staff initiates the 911 call: *

True
False

4. Physical managements, require the completion of the electronic physical management report. An electronic critical incident report would only be completed if the individual that was physically managed sustained an injury which required emergency medical treatment or an injury which required hospitalization: *

True
False

5. Use of physical management must never be included in a treatment plan: *

True
False