Training Archives - Central State Community Services Michigan

Today's Date *

Worksite Location *

1. The primary purpose of being familiar with Limited English Proficiency is to assess someone's intellect.

True
False

2. Providing language assistance services, such as interpretation or translation, can help bridge communication gaps for LEP individuals. *

True
False

3. LEP individuals are usually very fluent in their native language. *

True
False

4. LEP individuals may struggle with accessing important services such as healthcare and education due to language barriers. *

True
False

5. LEP individuals are not protected by civil rights laws that mandate language access services in certain contexts. *

True
False

1. Which of the following is an example of quid pro quo harassment? *

A coworker making sexually explicit jokes
A supervisor offering a promotion in exchange for a romantic relationship
Displaying sexually suggestive materials in the workplace

2. What is a warning sign of sexual harassment? *

Increased productivity among employees
Decreased morale among employees
Positive changes in workplace culture

3. What are one of the responsibilities of managers in preventing and addressing sexual harassment? *

Ignoring complaints from employees
Establishing clear policies and procedures
Discouraging reporting of harassment

4. Which strategy can help prevent sexual harassment in the workplace? *

Promoting a culture of respect and accountability
Ignoring complaints from employees
Fostering a hostile work environment

5. What should managers do when handling complaints of sexual harassment? *

Disregard complaints from employees
Minimize the seriousness of complaints
Report the situation to the HR manager

6. What are the potential consequences of sexual harassment for organizations? *

Positive reputation in the community
Improved workplace culture
Legal and financial consequences

7. Which legislation prohibits discrimination and harassment on the basis of several protected characteristics, including sex, in the state of Michigan? *

Americans with Disabilities Act (ADA)
Michigan Elliott-Larsen Civil Rights Act (ELCRA)
Occupational Safety and Health Act (OSHA)

8. Which employers are covered by the Michigan Elliott-Larsen Civil Rights Act (ELCRA)? *

Employers with one or more employees
Employers with 50 or more employees
Employers with 10 or more employees

9. Which federal law specifically addresses sexual harassment in the workplace? *

Fair Labor Standards Act (FLSA)
Occupational Safety and Health Act (OSHA)
Civil Rights Act of 1964, Title VII

10. Which of the following statements best reflects Central States' policy on sexual harassment? *

Sexual harassment is tolerated in certain circumstances if it does not significantly affect workplace productivity.
Central States strictly prohibits sexual harassment and provides clear guidelines for reporting and addressing complaints.
Sexual harassment is only considered an issue if it involves physical contact between employees.

Today's Date

Worksite Location *

1. What is cultural competence? *

Ability to speak multiple languages
Ability to interact effectively with people of different cultures
Following strict rules and procedures

2. What are implicit biases?

Unconscious attitudes or stereotypes that affect our understanding and decisions
Conscious attitudes towards others
Only present in individuals with specific backgrounds

3. How can direct support staff address implicit bias? *

Avoid interacting with clients from different cultural backgrounds
Ignore it and continue providing support
Self-awareness, education/training, and seeking feedback

4. What are some potential consequences of implicit bias in a support setting? *

Enhanced trust and rapport with individuals
Reinforcing stereotypes and prejudices
Improved communication with individuals

5. Why is cultural competence important for direct support staff when interacting with co-workers? *

To avoid discussing cultural differences in the workplace
To exclude co-workers who are from minority cultural backgrounds
To promote understanding and collaboration among team members from diverse backgrounds

1. What are signs that a healthcare staff member may be stigmatizing an individual with a mental health disorder? *

Using derogatory language or labels when referring to the individual
Avoiding eye contact or physical proximity to the patient
Expressing disbelief or skepticism about the patient's symptoms or experiences
All of the above

2. What should healthcare staff do if they witness or hear colleagues perpetuating stigma? *

Ignore it and focus on their own work
Confront their colleagues respectfully and educate them about the impact of stigma
Laugh along to avoid conflict

3. What is an appropriate way for healthcare staff to greet family members of individuals under their care? *

Avoid making eye contact to respect their privacy
Extend a warm greeting and introduce themselves
Assume they are not involved in the individual's care unless stated otherwise

4. Customer service in healthcare primarily involves providing medical treatment efficiently. *

True
False

5. What is the importance of empathy in healthcare customer service? *

It helps healthcare staff understand and respond to patients' emotions and concerns
It is unnecessary and can be a waste of time.
It can lead to burnout among healthcare staff.

1. What does HIPAA stand for? *

Health Information Privacy and Accountability Act
Health Insurance Portability and Accountability Act
Hospital Information Privacy and Accountability Act

2. Which of the following is considered protected health information (PHI) under HIPAA? *

Social Security Number
Date of Birth
Medical Record Number
All of the above

3. Under HIPAA, who is responsible for safeguarding protected health information (PHI)? *

Only healthcare providers
Only individuals
Both healthcare providers and their business associates

4. What should you do if you receive a request for medical records from someone other than the individual? *

Share the records immediately.
Obtain proper authorization from the individual or their legal representative before disclosing any information.
Just share information you think is necessary.

5. HIPAA violations can result in civil and criminal penalties, including fines and imprisonment. *

True
False

Today's Date

Worksite Location

1. When should you file a critical incident report? *

Only when someone is seriously injured.
Whenever there is an incident that poses a risk to safety, health, or well-being.
Only during regular business hours.

2. What is the primary purpose of filing a critical incident report? *

To assign blame and punishment.
To identify underlying causes and implement preventive measures.
To cover up mistakes and protect the organization.

3. Who should receive a copy of the critical incident report? *

Relevant stakeholders such as supervisors, program coordinators, and program manager(s).
No one, to maintain confidentiality.
Only the person directly responsible for handling the incident.

4. Critical incident reporting helps organizations identify potential risks and improve safety measures. *

True
False

5. Critical incident reporting is not necessary if the incident did not result in any injuries or damages. *

True
False

Last Name *

Today's Date

1. Person-centered planning involves putting the individual at the center of decision-making *

True
False

2. Person-centered planning focuses on the strengths and preferences of the individual. *

True
False

3. Person-centered planning is a one-time event that does not require ongoing review and updates. *

True
False

4. Person-centered planning disregards the input and involvement of the individual's family and support network. *

True
False

5. Person-centered planning promotes autonomy and self-determination. *

True
False

Reference: OpenAI. (2022, January 1). OpenAI’s GPT (GPT-3.5) [Computer software]. Retrieved from https://openai.com/gpt